Please allow 2-3 weeks for order processing and delivery. We are working hard to get your orders out as quick as possible, but we have to follow COVID-19 safety measures which causes delays.
Please note that UPS have temporarily suspended their expedited shipment timeframe guarantee. This means expedited delivery time frames are not 100% guaranteed by UPS as they are experiencing delays due to COVID-19. Unfortunately these delays are out of our control so we have temporarily disabled 2-Day and 3-Day shipping to help you avoid paying for a service that doesn't deliver on its promise. Please read more info from UPS in the links below.
See more info here: UPS Suspension of Service Guarantee
More info from UPS on COVID-19: How UPS is responding to COVID-19
Also, please note, we are working as fast as possible to get your order shipped out! We are also experiencing a large volume of emails. There is a possibility that we can't get to your email before your order has been processed by our distribution center. If you email asking to change products, addresses, sizes, or asking to cancel we may not be able to do so at this time. We will ask you to please use our returns portal: https://impalarollerskates.com/returns
(There are options for free return shipping)
Thank you very much for your patience and support! We will get through this together!
WE DO NOT SHIP TO PO BOXES
USA Orders: Please allow 2-3 weeks for delivery.
We work Monday - Friday 8am - 5pm PST.
Expensive shipping is the worst! No worries, we offer an affordable flat rate for orders under $100 and FREE SHIPPING for any order over $100 in the continental US.
Orders under $100: UPS Ground Flat Rate $9.95
Accessory Orders under $100: UPS Ground Flat Rate $4.95
Orders over $100: FREE UPS Ground
Unfortunately Canadian shipping is currently on hold. We truly apologize for the inconvenience and we are working hard to re-enable shipping into Canada as soon as possible!
For now, please visit our Canadian retailers:
Boathouse / rollergirl.ca
We ship Monday Thru Friday, but not on the weekends or holidays.