WHAT SHOE SIZES ARE LISTED ON THE WEBSITE?

All shoes listed on the website are US Women's sizing. Please refer to our sizing chart for more information. View Sizing Chart

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Impala Rollerskates uses Shopify Payments to process credit card transactions and we accept Visa, Mastercard, American Express, Discovery Card. We also accept Apple Pay and google payments. We do not accept Cash, cheque or Cash-on-delivery (COD).

IS MY CREDIT CARD SECURE?
Impala Rollerskates uses Shopify Payments to process all credit card transactions. Shopify is certified Level 1 PCI DSS compliant and this compliance extends to all online stores powered by Shopify.

HOW DO I CANCEL MY ORDER?
To cancel an order please email info@impalarollerskates.com and we will respond to your message as soon as possible. Most orders ship same day, if your order has already been shipped, you will have to return the skates through our returns portal.

WHEN WILL MY ORDER BE SENT?
All orders placed by 1pm PST, Monday-Friday are usually processed and shipped within 1-2 business days. Orders received after 1pm PST on Friday will be processed the following Monday or Tuesday. 

WHERE DOES IMPALA ROLLERSKATES DELIVER TO?
Impala Rollerskates North America delivers to USA. To order in Europe or Australia please visit our regional websites in those areas. 

WHAT HAPPENS IF I ORDER SOMETHING THAT IS NOT IN STOCK?
Our website inventory updates every hour with the latest stock information, however occasionally certain styles can sell out due to popularity. If this does occur, we will notify you as soon as possible by phone or email.

HOW DO PROMOTIONS WORK?
Promotions include free gifts, discounts or sale items and promotional codes. Promotions are valid for a specified period of time and be of single use only unless otherwise specified. Single use promotions must be used in their entirety and can not be combined with any other promotions. If you wish to refund or exchange a product that was purchased during a promotion, you will receive a refund or goods to that amount. If the promotion has expired you forfeit the use of that promotion on the replacement or on future orders. Impala reserves the right to cancel any promotion at any time.

HOW DO I USE A PROMOTIONAL CODE?
You can enter a promo code on the order confirmation page or in the shopping cart.