Returns & Order Modifications

Request an address change:

Start Shipping Address Change 

Request an order cancellation:

Start Order Cancellation

*Please note: Cancellations and address changes are not guaranteed. If your order has been processed and shipped, you will have to request a return. *

 

RETURNS/EXCHANGES

*HOLIDAY RETURN/EXCHANGE POLICY*

Orders placed between November 1st to December 31st, 2021, will have until January 31st, 2022 to exchange, return, or receive store credit for the order.

Exchange: If stock is available.
Refund: Allow 3-5 business days once package has been scanned & shipped by FedEx.
Store Credit: We'll send you a Digital Gift Card when you drop your return package off at FedEx and your return is verified.
 
 

US Customers:

We will happily exchange or refund your item within the given holiday time frame*, provided the item and its packaging is in the original condition (NOT USED). Refunds and exchanges are not available on free, promotional, or discounted items.

Free return shipping is available on all returns/exchanges. 

Refund: Once your return package is verified by FedEx, please allow 3-5 additional business days for your bank to process the return. For more info on exchanges, go here. 

Store Credit: Once your return package is verified by FedEx, you will receive a refund in the form of a digital gift card within 24 hours. 

Exchanges: We will exchange your item for a different size or similar item with the same value. If the item isn't available, we recommend exchanging for store credit. For more info on exchanges, go here.

*Please note, that any original shipping costs cannot be refunded because those charges have already been paid to UPS.*

We only process returns for US Customers through the portal above.

Canada Customers: 

Please email info@impalarollerskates.com, to begin the manual process for your return. Use subject title "Canada Order # xxxxxx-IR Return" for us to better identify your return. (Insert order number in place of X's.) 

Sorry, at this time, we are not able to offer automated exchanges for customers residing in Canada.

 

For additional assistance, please email: info@impalarollerskates.com, call: 424-277-0595 or chat with us on our Live Chat during normal business hours (M-F 9-4:30pm PST).